• Bachelor’s Degree in Banking, Finance, Economics or a related field.
• 2–4 years’ experience in trade finance, banking operations or international banking.
• Basic knowledge of trade finance instruments and international trade processes.
• IOBZ qualification or progress toward certification is an added advantage.
• Working knowledge of trade finance instruments including letters of credit, guarantees and documentary collections.
• Understanding of ICC trade rules such as UCP 600.
• Knowledge of exchange control regulations and cross-border payment processes.
• Basic proficiency in SWIFT messaging and trade finance systems.
• Ability to review and verify trade documentation accurately.
• Strong administrative and transaction processing skills.

Key Result Areas

• Process trade finance transactions including letters of credit, bank guarantees and documentary collections.
• Review trade documentation such as invoices, bills of lading and shipping documents for completeness and compliance.
• Ensure transactions comply with exchange control regulations, international trade rules and internal bank policies.
• Capture and process trade finance transactions accurately in the Bank’s systems.
• Liaise with internal departments including operations, treasury and compliance to ensure smooth processing of transactions.
• Assist clients with trade finance documentation requirements and respond to general trade finance queries.
• Monitor outstanding transactions and ensure timely settlement and follow-ups where required.
• Maintain accurate records and documentation for all trade finance transactions.
• Support the International Banking team in maintaining relationships with corporate clients and correspondent banks.

• Bachelor’s degree in marketing, Business Administration, or related field
• Master’s degree (MBA or Marketing specialization preferred.
• Minimum of 8–10 years in senior marketing leadership roles.
• Proven experience managing multi-country marketing teams and budgets
• Strong track record of digital marketing, brand strategy, and campaign execution

Key Result Areas

• Develops and implements the Group Marketing Strategy aligned to corporate objectives. Achievement of strategic marketing KPIs and targets.
• Group CEO Provides leadership to the marketing team across all regions, ensuring cohesion and performance.
• Marketing team performance and employee engagement scores. Ensures alignment of marketing initiatives with sales, product, and digital strategies.
• Oversees the creation of brand architecture, positioning, and messaging frameworks. Brand recognition and equity scores.
• Evaluates and implements innovative marketing approaches to drive competitive advantage. Successful adoption of new campaigns and tools.
• Develops and implements the Group Marketing Strategy aligned to corporate objectives.
• Provides leadership to the marketing team across all regions, ensuring cohesion and performance.
• Marketing team performance and employee engagement scores. Ensures alignment of marketing initiatives with sales, product, and digital strategies.
• Oversees the creation of brand architecture, positioning, and messaging frameworks.
• Leads the development and management of the corporate and product brand portfolio. Brand consistency and awareness metrics.
• Group CEO Oversees communication strategies, including PR, advertising, digital, and content marketing.
• Engagement metrics, media coverage, and digital analytics. Ensures brand guidelines are applied across all channels and markets.
• Develops thought leadership and corporate positioning strategies.
• Leads Group-wide market research and consumer insight initiatives. Accuracy and relevance of market reports and insights.
• Group CEO Analyzes customer behavior, market trends, and competitor activity. Actionable insights integrated into strategy.
• Identifies growth opportunities and advises product and sales teams.
• Develops and implements digital marketing strategies, leveraging online channels, social media, and e commerce platforms.
• Digital engagement, traffic, and Group CEO conversion metrics. Oversees the adoption of digital marketing tools, automation, and analytics.
• Implementation and adoption rates, ROI of digital campaigns.
• Monitors emerging digital trends and technologies for potential adoption. Successful digital innovation initiatives
• Oversees marketing budget planning and allocation across regions.
• Develops KPIs and metrics to monitor marketing performance.
• Reviews marketing campaigns and ensures they meet

• First Degree Business Commerce Required.
• Post Graduate Degree Information Technology Required.
• First Degree Business Commerce Preferred.
• Post Graduate Degree Information Technology Preferred.
• Good working knowledge and experience with the implementation and management of information security policies and frameworks within a corporate environment.
• Management experience working with individuals and teams from diverse cultures
• 5-7 years Strong IT understanding, gaining insight into digital and platform operating models and cyber security trends and solution
• 8-10 years Experience in an InfoSec or Audit role within the banking and /or financial services sector. Experience working in a multi-vendor and outsourced and multi-system IT environment. Sound knowledge of policies (including but not limited to Protection o
• Personal Information Act (POPI), financial market acts, International Financial Reporting Standards (IFRS) and Business Unit specific regulatory requirements/legislation. Knowledge of DAMA Framework for end-to-end Information.

Key Results Areas

• Adhere to all local regulations as it relates to reporting of security incidents or getting approval for any outsource arrangements /offshoring where applicable.
• Adopt the Group Information Security measurement and reporting frameworks and processes in Country, report on Information Security breaches, non-compliance and deviations, achievement of Group KPIs and recommend mitigating strategies based on Information Security trends.
• Adopt the Risk Viability Feasibility (RVF) framework to ensure sufficient protection of clients money, data and time (aiming to reduce / mitigate the three risks that security strategies).
• Analyse critical vulnerabilities, establish country applicability and formulate plans and actions to address security issues in the short and long run as needed.
• Anticipate local trends, identify probabilities and interpret impact in the country technology, use as input to adapt the country security strategy.
• Apply knowledge of domestic banking industry, including knowledge of regulatory requirements of local markets e.g., SARB, UK, Nigeria to make visible and influence data protection information security requirements enabling Country Business strategies, and ensuring that personal data is handled in accordance with an individual’s rights and privacy as determined by the Risk Reporting and Rest of Africa implementation of the Risk Data Aggregation and Risk reporting (RDARR) programme.
• Assess information security risks and trends in attacks and tactics in Country, and develop the overall Information Security strategy in Country, in collaboration with Group Information Security.
• Collaborate with suppliers and or contractors to explain and enforce Group Information security policies to ensure the protection of intellectual property and data in Country.
• Conduct information security assessments against all critical third parties / material outsource arrangements in country against Group standards and ensure that risks are appropriately managed.
• Develop fit for purpose risk remediation plans, supported by the country security RVF strategy, based on identified information security risks, vulnerabilities, audit findings, policies and regulatory requirements and follow up on all audit findings and provide
  guidance, supervision and assistance in the implementation of remedial action to prevent significant reputational, financial or other losses in country.
• Develop internal Information Security expertise and awareness through regular updates, awareness sessions and coaching of Technology and Operations staff to improve the security posture in Country.
• Develop situational awareness by attending industry forums (e.g. financial institutions, professional bodies) to build networks, share knowledge, keep abreast of trends, and obtain knowledge that will contribute to the Groups situational awareness, and enable the achievement of Information Security strategies and objectives in Country.
• Drive and champion a positive risk culture and attitude establishing appropriate Information Security risk oversight and governance processes and structures in Country, taking responsibility for ensuring compliance to all information and cyber
  security country regulations.
• Drive strategic engagement with the wider Group entities, enhancing collaboration and understanding of the security capabilities across the organisation, to harness synergies.
• Establish a comprehensive security awareness program for country covering all stakeholder groups leveraging the tools and practices established by Group.
• Establish and periodically review the information security organisational structure, and roles and responsibilities for organisational Security in line with the Group security strategy and toolbox. Develop and maintain the security resourcing strategy with consideration for appropriate balance between FTEs, contractors, consultants and third-party provided services (such as managed services).
• Examine and oversee adherence to Group Information security practices, protocols, standards, guidelines as well as industry practices best practices in the Country.
• Identify and address areas where Country needs to review Data protection security strategy, policy, or procedure, and increase employee awareness and training accordingly.
• Identify root causes, have a clear plan of action and work collaboratively with the relevant stakeholders on the remedial actions to prevent recurrence, ensuring adequate coverage of all security capabilities within appetite and confirming that all gaps are appropriately escalated to the Head of T&O or Head of Engineering and country technology risk committees.
• Implement and oversee the required local information security capabilities when local partners are selected and onboarded onto platforms in support of engineering partnerships strategies, and information security services that provide adequate protection during the delivery of solutions to Clients.
• Implement guidelines, as developed by the Head Data Governance, for maintaining the security of the systems and platforms to protect client information and to build an ecosystem’of trust and integrity with users, partners, suppliers and clients to create new and more value-driven opportunities for clients through data in country.
• Implement information security standards as directed by Group Information Security to allow for legitimate, reputable information security solutions in Country.
• Implement InfoSec solutions such as, but not limited to, Data protection Security solutions and engineering partnership solutions by working with projects and business areas from initial design through build and test, as required ensuring the compliance to Group Information security policies and protection of intellectual property and data.
• Implement other local security initiatives based on unique country requirements driven by risk or regulation.
• Implement the Engineering & Technology partnership strategy to support Client Segments, Client Solutions, Innovation function
  in delivering to the group platform aspirations by enabling interoperable information security partnerships that will secure 3rd party
  involvement in ecosystems in country.
• Implement the Group Cyber Resilience Technology Standard in country and adapt based on country context.
• Interpret local and international legislation, and lobby industry thought leaders in country to implement appropriate safeguards to secure engineering partnerships, satisfying the relevant regulator and aligned to a risk-based Group information security strategy applicable in country.
• Lead local execution of the information security strategy, to ensure a consistent customer experience, aligning and innovating on toolbox to increase the efficacy in the local market.
• Lead the selection of local partners and vendors to implement the required local information security capabilities and services in Country.
• Monitor processes that maintain the platform health of country technologies in accordance with Group standards.
• Participate in incident simulations and post-mortems and ensure that all lessons learnt are tracked and implemented Partner with security vendors and or providers through a preferred suppliers list, and coordinate across Group Information
  Security to manage the RfI/RfP processes and procurement activities required.
• Partner with the Head of T&O or Head of Engineering and provide the security support to lobby regulators for a more progressive position on technology transformation e.g. through cloud adoption, SaaS, fintech and open banking.
• Notify and consult with Group on any imminent information and cyber security regulations.
• Partner with the Risk and Audit functions to ensure sufficient challenge and support of the country security priorities as represented in the RVF.
• Plan and execute regular awareness initiatives (road shows) focusing on relevant emerging Information Security technologies, industry trends, specific strategies, tools and technologies to relevant stakeholders.
• Plan relevant penetration testing throughout the year in accordance with the penetration testing standard using Group approved partners (if outsourced).
• Prepare annual financial forecasts and budgets to facilitate the management and operations of Country Information Security formulating and gaining acceptance for annual budgets.
• Provide information security expertise during implementation of InfoSec strategies relating to data protection such as authorised access to data, protection of data in transit across networks, sensitive data with appropriate measures for compliance and privacy constraints in country.
• Provide security consulting on all new systems, applications and/or infrastructure, define security requirements, manage expectations on the end-to-end security engagement and advise the Head of T&O or Head of Engineering and/or business owner on the security readiness as part of the go/no-go decision process.
• Provide thought leadership and share knowledge on InfoSec trends and data protection security to influence the information security community and increase expertise and knowledge in country.
• Work closely with all relevant stakeholders to ensure a safe and secure technical integration of partners, including API management, into the Group ecosystem, providing InfoSec expertise and guidance in country.
• Work closely with Group Information Security in translating Information Security strategies and capabilities for mandatory execution in country, review and update Information Security policies aligned to the Country Technology and Operations and
  Group Information Security strategy, including delivering information security data protection capabilities and support of sustainable platform partner community relationship.

• Bachelor’s degree in data science, Data Engineering, Information Systems, Computer Science, Information Technology or equivalent.
• Data Analytics certification.
• 2 years’ experience in a data management environment.
• Problem solving skills.
• Knowledge of Data systems (SQL
• and NOSQL) and analytics.
• Familiar with project management processes.
• System analysis and design.
• Good communication and presentation skills.

Key Result Areas

• Design and support the business’s database and table schemas for new and existent data sources for the data warehouse and data lakes.
• Develop snowflake and star schemas for data warehouse.
• Create and support the ETL in order to facilitate the accommodation of data into the warehouse using Apache Spark, Apache Kafka, Pentaho Data Integration, SSIS and other technologies.
• Design and develop systems for the maintenance of the business’s data warehouse, ETL processes, and business intelligence.
• Develop ETL processes, cube development for database and performance administration, and dimensional design of the table structure.
• Design and configure Database platforms and Business Intelligence reporting platforms.
• Design and develop systems for the maintenance of the business’s data warehouse, ETL processes, and business intelligence.
• Oversee the full life-cycle of back-end development of the business’s data warehouse.
• Work closely with the data analysts, data scientists, product management and other data engineering experts in order to power insight and avail meaningful data products for the business and enable consistently informed management decisions.
• Set up DR for the business’s data warehouse, ETL processes, and business intelligence.

Qualifications, Skills, and experience Required.

• Minimum 5 years of experience in data protection, compliance, or a related field.
• Bachelor’s Degree in a related field (data science, data analytics, information security systems, information systems audit, law, audit or any other relevant qualification.
• Certified Data Protection Officer (POTRAZ) (mandatory) and other relevant certifications (optional).
• Strong knowledge of Zimbabwe data protection laws and regulations, the GDPR and other laws with an extraterritorial effect. Understanding of the data controller’s business operations and processing activities.
• Excellent leadership, communication, and project management skills

• Undergraduate degree in Risk Management, Insurance and Marketing.
• Certified Risk Manager (CRM).
• Certified Financial Risk Manager (FRM).
• Diploma in Insurance and Risk Management.
• Diploma in Sales and Marketing or Business an advantage.
• Minimum 5 years’ experience in a similar role at a reputable insurance or broking organisation.

KEY RESULT AREAS

• Drive innovation and thought leadership by providing market research to identify new business opportunities and markets for sales growth.
• Create strategic business development plan to generate new business leads and grow customer base.
• Develop and implement strategies to attract and retain clients.
• Identify tenders and prepare proposals for the targeted clients.
• Facilitate Risk Advisory Services product presentations to corporate clients and channel partners.
• Plan and coordinate marketing initiatives for new business generation.
• Co-create marketing material with team members and selected external parties as needed.
• Implement approved distribution channel management strategy.
• Recruit suitable and qualified agents and sales personnel, prepare contracts and ensure that all recruited and existing agents are fully compliant and registered with the Commissioner of Insurance.
• Monitor and supervise the activities of distribution channels ensuring adherence to procedures and policies.
• Increase visibility in the broker market and branches ensuring their business needs are met. Create and implement Customer Relationship Management plans in line with business strategy and values.
• Build and maintain profitable relationships with key stakeholders.
• Keep customers updated on latest products and services.
• Develop a culture of customer feedback to inform management decisions on products and services.
• Coordinate and manage marketing campaigns to prospects.
• Work with team to develop bespoke proposals for clients.
• Develop performance contracts and work plans with team.
• Ensure departments are adequately resourced by hiring and requesting the right staff.
• Allocate tasks to team members, ensuring they have the right tools and coaching to complete.
• Monitor and manage sales performance regularly to improve individual and team outcomes.
• Respond to and resolve departmental queries and concerns promptly and with empathy.
• Coach and performance manage team members to generate and convert leads to increase business revenue.
• Monitor and analyse key data metrics and insights to improve team member performance.
• Create a positive, collaborative working environment.
• Contribute to the division’s budgetary process by providing section information and requirements.
• Conduct risk assessments for the organisation and for clients, identifying potential risks and developing strategies to mitigate them.
• Recommend the selection and retention of 3rd party professionals for use within the organization.
• Stay updated on industry trends and best practices in risk management and advisory services.

• Bachelor’s degree in real estate, Property Management, Finance, Economics, or a related discipline.
• Registered with Valuers Council of Zimbabwe (mandatory).
•  3 years’ experience working under a registered Valuer.

JOB PURPOSE

Valuer is responsible for evaluating real estate properties to determine their market value for various insurance purposes,
including underwriting, risk assessment, and claims settlements. This role involves conducting site inspections, researching market data, and preparing detailed valuation reports. The Valuer ensures compliance with industry standards and regulatory requirements, providing insights to support business decisions and client service delivery within the insurance company.

KEY RESULT AREAS

• Conduct site inspections to assess the condition, location, and features of properties.
• Research and analyze market data, including recent sales, property listings, and economic trends.
• Prepare detailed property valuation reports, including market value assessments and recommendations.
• Utilize valuation software and tools to support the valuation process.
• Provide accurate property valuations to support the underwriting process.
• Collaborate with underwriters to assess risks associated with properties.
• Assist in determining appropriate insurance coverage and premiums based on property valuations.
• Communicate valuation findings and recommendations to the underwriting team.
• Collect and analyze data on local real estate markets, including trends in property values, rental rates, and supply and demand factors.
• Maintain up-to-date knowledge of economic indicators and their impact on the real estate market.
• Identify and evaluate comparable properties to support accurate valuation assessments.
• Ensure compliance with industry standards and regulatory requirements in all valuation activities.
• Prepare and submit regulatory reports as required.
• Conduct regular audits of valuation files and records to ensure accuracy and compliance.
• Analyze property data to identify trends, discrepancies, and areas for improvement.
• Prepare regular reports on valuation activities, performance metrics, and outcomes.
• Monitor and report on key performance indicators (KPIs) for the valuation department.
• Develop and maintain strong relationships with clients, providing clear and accurate information regarding property valuations.
• Address and resolve client queries related to valuations promptly and professionally.
• Assist in preparing client presentations and reports.
• Identify and mitigate potential risks associated with property valuations.
• Develop and implement risk management strategies to support business objectives.
• Monitor market risks and provide recommendations for risk mitigation.
• Utilize property valuation software and tools to conduct valuations and prepare reports.
• Stay updated on technological advancements in property valuation and recommend improvements.
• Ensure accurate and timely input of property data into the system.
• Attend and contribute to departmental meetings as required.
• Represent the valuation unit at internal and external functions when necessary.

• .Bachelor’s degree in Finance, Accounting, or related field.
• Professional certification (CIMA, ACCA, or CA) preferred.
• Minimum 5-10 years of finance experience, preferably in a Banking operation / CIT.
• Proven track record of financial management and leadership
• Strong financial planning, budgeting, and forecasting skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Effective communication and interpersonal skills.
• Proficiency in financial software and systems (Banking and accounting systems).

Key Result Areas

•  Develop and manage financial plans, budgets, and forecasts for both departments.
• Ensure accurate financial reporting and analysis.
• Oversee cash flow management, including forecasting, positioning, and optimization.
• Ensure efficient cash handling and vault operations.
• Prepare regular financial reports, including management accounts, variance analysis, and key performance indicators (KPIs).
• Consolidate financial reports
• Ensure timely and accurate reporting to stakeholders.
• Identify, assess, and mitigate financial risks, including cash handling, vault operations, and compliance.
• Develop and implement risk management policies and procedures.
• Ensure compliance with financial regulations, laws, and industry standards.
• Collaborate with internal audit and compliance teams.
• Work closely with Branch Cash Management, Cash-in-Transit Business and Finance departments to ensure financial support and guidance.
• Provide financial insights to inform business decisions.

• Bachelor’s degree in Forensics Investigations, Forensic Science and Technology, BA Law, Criminology or BA Risk management or related field.
• A postgraduate qualification in Forensic Investigation, Forensic Auditing, Fraud Examination, or Risk Management is an added advantage.
• Certified Fraud Examiner (CFE)
• Certified Internal Auditor (CIA)
• Certification in Risk Management Assurance (CRMA)
• At least 5 years’ experience in financial crime forensic investigations including Fraud and Corruption.
• Exposure to physical security operations, including CCTV, alarms, access control, and contractor management.
• Clean criminal record

Security Management or Physical Security Certifications

Key Result Areas

• Conduct timely investigations into suspected fraud, corruption, and misconduct.
• Collect, preserve and analyse evidence in line with legal/regulatory requirements.
• Produce factual and actionable investigation reports for management and regulators.
• Assess internal controls and recommend improvements to reduce fraud risks.
• Deliver fraud/corruption risk assessments and ethics training to staff
• Monitor and update fraud risk registers and Key Risk Indicators (KRIs)
• Use data mining and analytics techniques to detect unusual transactions and emerging fraud fraud/corruption patterns.
• Provide regular fraud/corruption risk analysis reports to Senior Management and Enterprise Risk Management (ERM).
• Track Fraud Trends and recommend proactive measures.
• Oversee security systems (CCTV, Access Control, Alarms, Fire Extinguishers, etc) to ensure the bank premises are secure.
• Manage Security Contractors (guards, CIT, rapid response) and ensure compliance with Service Level Agreements.
• Conduct regular security risk assessments and emergency preparedness drills.
• Coordinate fraud risk management with physical security measures to ensure holistic protection.
• Advise management on combined operational, fraud, physical security risks.
• Ensure compliance with banking regulations, internal policies and industry standards.

• Stakeholder Engagement: Interaction with staff, management, regulators, auditors and law enforcement agencies.
• Confidential Information and Evidence Handling: Managing sensitive data. Documents, and evidence with integrity and discretion.
• Investigations and Conflict Management: Exposure to forensic interviewing, managing conflict situations, and resolving sensitive staff or client matters.
• Data Analytics and Risk Insight: Application of forensic data analysis tools and interpretation of trends to detect anomalies.
• Governance and Policy development: Contribution to fraud risk frameworks, policy reviews and strengthening of internal controls.
• Physical Security and Operational Systems: Oversight of CCTV, alarms, access control, fore safety, and security contractors (guards, CIT, rapid response)
• Awareness and Capacity Building: Involvement in staff training, awareness campaigns, and promoting a culture of ethics and integrity.

• Degree in Real Estate, Rural & Urban Planning, Property management or equivalent.
• A professional qualification in property management/property investment or related qualified.
• At least 5 years in a similar position, preferably within financial services.

JOB PURPOSE

To lead the portfolio teams who will provide prompt and efficient administrative support services relating to the Property Leasing function.

KEY RESULT AREAS

• Direct, guide, and train the team to meet portfolio deliverables and monitor key deliverables within the team.
• Coordinate multiple administrative activities relating to lease preparation.
• Implement, design, organize, and supervise functions for optimization utilizing technology to develop process efficiencies.
• Optimize and streamline existing systems, processes, and controls for cost-effective service delivery.
• Coordinate the activities of all project stakeholders to ensure proper alignment with plans, processes, and governance
• Develop and implement all quality management policies and procedures.
• Drive operational effectiveness through excellent and efficient administrative controls.
• Measure and monitor outputs according to expected targets. Manage business related data in an accurate manner through the application of various technologies to manage workload, timelines, etc.