General Manager Microfinance

Job Purpose

The General Manager (GM) is the chief executive officer of the Microfinance Institution, responsible
for the overall leadership, strategy execution, operational performance, regulatory compliance, and
financial sustainability of the institution. The GM will lead the transition from start-up phase to stable
growth, ensuring strong governance, disciplined credit management, and ethical microfinance practices.
This is a hands-on leadership role requiring strong operational, financial, and people management
capability.

• Strategic Leadership
• Implement the Board-approved strategic and business plan
• Translate strategy into measurable operational targets.
• Provide regular performance reports to the Board.
• Drive institutional growth in line with risk appetite.
• Operations & Credit Management.
• Oversee daily MFI operations including lending, collections, and customer service.
• Ensure effective loan appraisal, disbursement, and recovery processes.
• Maintain portfolio quality within Board-approved thresholds.
• Strengthen internal controls and operational discipline.
• Financial Management
• Manage budgets, cashflows, and liquidity planning.
• Ensure accurate financial reporting and timely management accounts.
• Monitor profitability, cost control, and sustainability metrics.
• Work closely with the accountant and external auditors.
• Risk, Compliance & Governance
• Ensure compliance with the Microfinance Act and RBZ guidelines.
• Implement and maintain policies, SOPs, and risk frameworks.
• Identify operational, credit, and compliance risks.
• Support internal and external audits.
• People & Performance Management
• Lead, supervise, and develop staff.
• Set KPIs and performance targets for all team members.
• Build a culture of accountability, integrity, and service excellence.
• Oversee recruitment and disciplinary processes
• Business Development & Partnerships
• Identify growth opportunities and new market segments.
• Build strategic partnerships with banks, NGOs, and development partners.
• Strengthen the Plan460 brand and market presence.
• Stakeholder Engagement.
• Serve as the primary management interface with the Board.
• Represent the institution with regulators, partners, and key stakeholders
• Promote ethical lending and client protection principles