Head of Business Development

QUALIFICATIONS/EXPERIENCE

• Undergraduate degree in Risk Management, Insurance and Marketing.
• Certified Risk Manager (CRM).
• Certified Financial Risk Manager (FRM).
• Diploma in Insurance and Risk Management.
• Diploma in Sales and Marketing or Business an advantage.
• Minimum 5 years’ experience in a similar role at a reputable insurance or broking organisation.

KEY RESULT AREAS

• Drive innovation and thought leadership by providing market research to identify new business opportunities and markets for sales growth.
• Create strategic business development plan to generate new business leads and grow customer base.
• Develop and implement strategies to attract and retain clients.
• Identify tenders and prepare proposals for the targeted clients.
• Facilitate Risk Advisory Services product presentations to corporate clients and channel partners.
• Plan and coordinate marketing initiatives for new business generation.
• Co-create marketing material with team members and selected external parties as needed.
• Implement approved distribution channel management strategy.
• Recruit suitable and qualified agents and sales personnel, prepare contracts and ensure that all recruited and existing agents are fully compliant and registered with the Commissioner of Insurance.
• Monitor and supervise the activities of distribution channels ensuring adherence to procedures and policies.
• Increase visibility in the broker market and branches ensuring their business needs are met. Create and implement Customer Relationship Management plans in line with business strategy and values.
• Build and maintain profitable relationships with key stakeholders.
• Keep customers updated on latest products and services.
• Develop a culture of customer feedback to inform management decisions on products and services.
• Coordinate and manage marketing campaigns to prospects.
• Work with team to develop bespoke proposals for clients.
• Develop performance contracts and work plans with team.
• Ensure departments are adequately resourced by hiring and requesting the right staff.
• Allocate tasks to team members, ensuring they have the right tools and coaching to complete.
• Monitor and manage sales performance regularly to improve individual and team outcomes.
• Respond to and resolve departmental queries and concerns promptly and with empathy.
• Coach and performance manage team members to generate and convert leads to increase business revenue.
• Monitor and analyse key data metrics and insights to improve team member performance.
• Create a positive, collaborative working environment.
• Contribute to the division’s budgetary process by providing section information and requirements.
• Conduct risk assessments for the organisation and for clients, identifying potential risks and developing strategies to mitigate them.
• Recommend the selection and retention of 3rd party professionals for use within the organization.
• Stay updated on industry trends and best practices in risk management and advisory services.